Shipping policy

Processing Time

Once your order is placed, it enters production and is processed within 3–5 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will begin processing on the next business day. You will receive a shipping confirmation email with a tracking number once your order has shipped.

Need to cancel? Orders can be cancelled within 12 hours of purchase, before your piece enters production. See our Returns & Refunds Policy for details.

Domestic Shipping (United States)

Once your order ships, delivery typically takes an additional 5–7 business days via UPS. At this time, we ship exclusively within the United States. International shipping is not currently available, but we hope to expand in the future.

Total estimated time from order to delivery: approximately 8–12 business days.

Delivery times are estimates and are not guaranteed. MOK Arts is not responsible for delays caused by the carrier.

Packaging

All prints are carefully packaged to ensure safe delivery during transit.

Tracking

Once your order has shipped, you will receive an email containing your tracking number. Please allow 24–48 hours for tracking information to become active.

Damaged or Lost Shipments

If your order arrives damaged, please contact us at info@mok-arts.com within 48 hours of delivery with your order number and photographs of the damage. We will work with you to resolve the issue promptly.

MOK Arts is not responsible for packages lost due to an incorrect shipping address provided at checkout. Please verify your shipping address carefully before placing your order.

P.O. Boxes and APO/FPO Addresses

We are unable to ship to P.O. boxes or APO/FPO addresses at this time.

Questions

If you have any questions about your order or shipment, please contact us at info@mok-arts.com. We aim to respond within 2 business days.